Following an attempted delivery notice, the consignee is advised of an attempted delivery via:
With these notices it is possible to inform the consignee of the time of the attempted delivery, the BRTcode and the approximate date and time of the re-delivery, generally scheduled for the next working day.
The consignee can change our schedule by inserting the BRTcode in the dedicated space on the homepage of our website and requesting:
Following a second failed delivery attempt, where possible the branch will contact the consignee directly.
In the event of direct shipments to private individuals, telephone calls will be made after 6 p.m.
If no indications have been received after 3 working days, the shipment will be classed as undelivered.