BRT Corriere Espresso

Freight

I have urgent shipments to make of very heavy pallets: is BRT able to collect them and deliver them the next day?

Our EXPRESS FREIGHT service guarantees delivery of heavy and bulky shipments within 24 hours of collection in all provincial capitals and their surrounding areas (excluding Calabria, Sicily and Sardinia which require an additional 24 hours). To be able to offer a fast, secure and professional service, our organisation makes use of dedicated branches, specially designed processes and large capacity collection and delivery vehicles (3,000 - 6,000 kg equal to 23-35 cubic metres), with tail lifts.

What are the advantages of sending heavy and bulky parcels with BRT ?

No weight limit per shipment and destination (we transport goods throughout the world), customised prices, specialist customer assistance organised at branch level, payment for the goods by cash on delivery with very quick repayment times, possibility of insuring the goods, constant monitoring of the shipment, deliveries to supermarkets, deliveries to private individuals, by appointment and to upper floors, international logistics service.

Cash on delivery

I'd like to make a shipment with payment by cash on delivery: what forms of payment by the recipient can I use?

You can ask for the payment to be made by bank cheque or bank draft made out directly to you. If you do not give precise instructions, the payment will be collected in cash up to 1.000 euros or bank draft made out to BRT S.p.A., up to 2.500 euros. Beyong such amount the payment will be collected only by bank draft made out to BRT S.p.A.

Are there limits to the amount payable by cash on delivery with BRT ?

There are no limits for cash-on-delivery shipments in Italy, although for deliveries abroad (excluding certain countries where you cannot send using cash on delivery), the limit is 2,500 euros.

I've made a shipment with cash on delivery: when can I expect to receive my money?

If the payment was made with an instrument made out to you, you will receive it within a maximum of 7 working days from the collection date. On the other hand, if the payment is made in cash, the repayment time will depend on how we have agreed to repay you: daily, for bank transfers; weekly, for drawing cheques (sent using Poste Italiane's priority service).

Can a shipment be paid for in cash?

Yes, but only up to 1,000 euro.

Can I use BRT 's online services to check whether the consignee has paid me for the shipment?

Of course. If you are one of our customers with a code and have requested the special password you can access these questions/checks in the special Online Services section of our website.

Goods insurance

I have to send goods of a certain value and I'd like to know if there is a form of insurance which guarantees me against any damage?

BRT offers its customers two forms of insurance which will pay compensation in the event of damage. 1) AC BASIC: this is a standard insurance policy; it is simple and cheap with a single premium and offers a maximum indemnity level of 6.20€/kg, All Risk cover, no exclusions or excess, with the goods being insurable only by weight; 2) AC PLUS: this insurance product is more flexible and can be customised to meet customer requirements; it includes different maximum indemnity levels, a variable premium and the goods can be insured by parcel, weight, or shipment. Phone customer assistance for details for specific cases.

Unacceptable goods

Which goods are not accepted for collection?

In the "Legal/Terms of sale" section of our website, in art. 12 of the General Terms and Conditions, you can see the "Goods not accepted by the carrier".

Urgent shipments

I have a parcel to send but I need it to arrive by the next morning: what can I do?

When the goods are collected, the sender must request the PRIORITY SERVICE. This means that the goods will arrive by 12 o'clock the day following collection in approximately 3,000 Italian towns and cities, with no limit to the weight, volume or number of parcels per shipment. Or else, for even more urgent requests, you can use the 10:30 SERVICE, for deliveries by 10.30 the morning following collection. Calabria, Sicily, Sardinia and places more than 800 km away require an extra 12/24 hours.

Collection by appointment

What can I do to be contacted before delivery?

When the goods are collected the sender must request the appointment service. In this way, when the goods have arrived at our destination branch they will wait there until telephone instructions have been received from the consignee concerning the delivery date and time.

Foreign shipment delivery times

I have to make a shipment to Hong Kong: how long will it take for the goods to get there?

For shipments abroad, our company uses European partners for shipments by road (DPD for single-parcel shipments and the EuroExpress network for multi-parcel shipments) and Fedex for air transport. To check delivery times, consult our International Services brochure or the " BRT /International air services" section of our website, and download the .pdf file about the countries served in which you will find the delivery times for the whole world.

European shipment delivery times

What are the delivery times for shipments within Europe?

The International Services brochure shows the delivery times country by country. However, our customer assistance service is always available to answer your questions and can give all this information.

Online services

What are BRT 's online services?

They are computing tools which let you use a computer connected to the Internet to access areas reserved for BRT customers to consult independently 24 hours a day the status of shipments being delivered or manage any requests or problems concerning goods collections and shipment deliveries.

What operations can I carry out online?

Primarily the following: request a collection, find out the outcome of shipments, manage undelivered goods processes and give instructions to resolve them, view the status of cash-on-delivery shipments, view a consignee's signature for a shipment (P.O.D. image service).

What are the advantages of using the online services?

ELIMINATING WAITING ON THE PHONE: thus saving time and money. MAXIMUM EASE OF USE: all you need to do is enter your data in the relevant user-friendly fields and you will quickly get the information you need. 24/7 OPERATIONAL FLEXIBILITY: they are active and available at any time of the day or night. IMMEDIATE RESPONSES: all the information requested can be seen in real time and is constantly updated. CERTAINTY FOR ALL OPERATIONS: all the information and answers regarding the status of a shipment are provided directly by the BRT information system.

What is track and tracing?

The service lets you trace a shipment and track its progress, as all the data regarding it can be seen. The service can be consulted by entering various search parameters which allow you to identify the shipment within the BRT archives. Depending on the chosen search method, shipments made during the last 2 or 12 months can be taken into consideration.

How do I get a password?

By pressing the "Request password" button on the home page of the BRT site. You will be able to download the password request form. You will just need to fill it in and follow the instructions it contains.

How do I change my password?

Proceed as follows: 1) log in entering your existing user name and password; 2) from the USER FUNCTIONS menu, click on the CHANGE PASSWORD service; 3) if you have NOT yet used a Service which requires you to enter user name/password, a window will open in which you will have to type your existing user name and password again; 4) at this point the actual change password page will appear and you will be asked to type your current password and your new one (the latter twice); 5) click on CHANGE PASSWORD to confirm the data you have entered.

I am a regular customer but I've lost my password: what must I do?

All BRT customers who have signed a transport services supply contract automatically receive a password. If you mislay it, go to the online services/request password section and download a form which you must fill in, stamp and send by fax to your reference branch. Alternatively, phone your branch and you will receive all the assistance you need.

I am not a regular customer: can I also request a collection?

Yes. NON regular customers (those without a code and therefore without a password) can access the system and book a collection online by entering their tax code or VAT number. Then enter the information concerning the sender, i.e. the name and the place where the goods are to be collected. Lastly, indicate who will be paying or choose WHO from the sender, consignee or instructing party (the latter only applies to regular customers) will pay the transport costs. For customers without a contract, there are two means of shipment and payment: 1) Payment by the sender 2) Payment by the consignee. For special requests, contact your local BRT branch.

What is an O.R.M. (collection order)?

O.R.M. stands for Ordine Ritiro Merce (Goods Collection Order) and is a fast and immediate means of informing the courier when and where to collect the shipment. Remember that collection orders received by 12.30 are normally carried out on the same day, unless otherwise agreed or for out-of-the-way places, and that collection orders for the afternoon of the same day, or for collections from a different address from the agreed one, must be made before 11.00. Requests received in the afternoon or concerning out-of-the-way locations will be planned for the next working day.

Can I order a goods collection using the computer?

Of course. The service is available 24 hours a day and lets you request a shipment collection quickly and automatically. To use the online collection system, the instructing party is first asked for the details of the sender and of who will be paying; they will then be asked other details to ensure the collection can be made successfully. It is compulsory to indicate the day and time when you want the goods to be collected and the quantity and type of goods to be transported. The other information requested is optional, but we recommend that you enter it. Collections from the customer's agreed address can be requested before 12.30 for the afternoon of the same day, before 18.00 for the morning of the following day and at any time for subsequent dates. Attention: For customers requesting a collection from a different address from the agreed address and for customers without a password to access the online services, a request for collection the afternoon of the same day must be made before 11.00.

Track & Tracing

How can I check that a shipment has been delivered?

Go to the special "Trace Shipments" section on the home page and search according to a variety of criteria:
1) Make an extended search: i.e. enter all the references to the sender or consignee (name, shipment date, destination);
2) Search by the customer's parcel identification number (this is a barcode on an adhesive label stuck on the parcel and on the customer's TD); 
3) Search with the shipment reference number assigned by the sender (sender's document number);
4) Search using the shipment number: this is a 12-figure number automatically assigned by the BRT system.

Click on another button at the bottom of the page and you will see the waybill with the consignee's signature using the P.O.D. Image service.

What is the "Trace Collections" function used for?

The service lets you trace goods collection requests and follow all stages of their progress. Online (web, email, FTP) collection requests made in the last two months are taken into consideration. The service can be consulted by entering various search parameters (sender's name, consignee's name, collection date, the date the collection was entered or the collection reference number, which is a number automatically assigned by the system when the collection request is entered).

À quoi sert la fonction « Retrouver Mises en souffrance »?

Goods may be undelivered for various reasons, e.g. because the consignee is away, unknown or has moved; because the delivery address is wrong or incomplete; because the consignee refused the goods because they were not what was ordered, etc. An undelivered goods process is opened and the sender is notified by fax or by the data exchange procedure with the BRT system, with the reason always being given. This information is also available on the BRT website: the service lets you trace ONLY shipments that are, or have been, undelivered and, with respect to individual shipments, lets you send instructions online to resolve undelivered goods processes that are still open. Shipments made within the last two months are taken into consideration.

Undelivered goods

What must I do if I receive an undelivered goods notification?

It depends on what you want to do. For example: If you want to change the previous instructions given (e.g. delivery address, cash-on-delivery amount, etc.) you must send written instructions to the relevant branch giving the new information; If you want the goods to be returned, you must inform the relevant branch in writing; If you want to confirm the previous instructions or provide any additional information (e.g. customer's telephone number, opening hours, etc.) you must contact the local branch. In all these cases, if you are a customer, you can enter the information directly on our website by clicking on the link contained in the notification sent by email.

Hold at depot

Can I come in person to collect the goods from your branch?

Yes, but it is an instruction (Hold at Depot) which the shipment sender must give in writing to the relevant branch. Without these instructions, we cannot authorise collection from our warehouses.

Damaged goods

What happens if the goods entrusted to you are damaged or lost?

Damaged goods procedures are opened and compensation is usually paid to whoever pays the transport costs. For uninsured shipments, the compensation is limited to that specified in legislative decree 286/05; for insured shipments, compensation is calculated in accordance with the amount insured.

Delivery times

What are BRT 's delivery times?

The times vary depending on whether the delivery is made in Italy or abroad. For deliveries in Italy, consult the "Calculate delivery times" section of the www. BRT .it website and simulate the post codes. For foreign delivery times, delivery is within 48/72 hours in many European countries for shipments by road. Otherwise, open the pdf in the " BRT Air Services" section of the website for air deliveries throughout the world. For any other needs, phone your local branch.

Delivery

What must I do to change the delivery address of goods being sent to me?

This kind of instructions must be given in writing by the sender of the shipment to the relevant branch. Without these instructions, we cannot authorise changes of address.