One platform, many solutions
Return My Parcel is designed to be convenient, flexible, and customizable, adapting to the needs of any business:
- Turnkey solution: no IT development required, ready to use.
- Total flexibility: adapts to the specific return rules and flows of each company.
- Customization: layout and communications (emails, return page) can be branded.
- Analytical dashboard: KPIs and return reasons always under control for data-driven decisions.
Domestic and international returns
The platform supports returns from Italy and across Europe thanks to a widespread network of drop-off points and lockers, including over 10,000 BRT-fermopoints in Italy. Extended opening hours ensure maximum convenience for customers.
Intuitive user experience
From the end-consumer’s perspective, the portal is self-service and easy to use: customers can initiate a return in just a few clicks, choose where and when to return the product, print the label or use the Digital Parcel Label in QR format, and receive updates on the return status.
With Return My Parcel, BRT reaffirms its commitment to sustainable logistics, user-centered design, and service quality. A solution that improves life for customers and simplifies operations for businesses.
