Fast and Personalized Return Service with the Return My Parcel platform

Reduce return times, enhance the customer experience, and increase loyalty with a solution designed to simplify every step of the process.
With BRT, the return process becomes easy, flexible, and customizable.

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Returns from Italy and Europe

Allow your customers to return their purchases from wherever they are.

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Customizable platform

Add your logo, colors, and images that match your brand.

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Tailored solution

Configure return rules and workflows, and monitor volumes in real time.

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Convenient returns

Give your customers more choice with a wide network of drop-off points and lockers.

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Return My Parcel

The platform that simplifies the return flow - for you and your customers

Convenient

Turnkey, ready-to-use solution that requires no technical IT development

Flexible

Adaptable to your business’s return rules and flows

Customizable

Platform reflects your brand identity and logo in emails and layout

Analytical

Portal with dashboard to monitor volumes and reasons for returns

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A widespread network for returns

+10,000 BRT-fermopoint

and lockers in Italy

Extensive Pickup point network

and locker in Europe

Extended opening hours

to suit your customers’ schedules

Easy return, happy customer

A simple, self-service, and intuitive portal that allows your customers to return their purchases independently:

  1. Start the return in just a few clicks
  2. Select the reason and schedule where and when to return the product
  3. Print the label or use the Digital Parcel Label in QR format
  4. Receive updates on the return status

Easy return, happy customer

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A simple, self-service, and intuitive portal that allows your customers to return their purchases independently:

  1. Start the return in just a few clicks
  2. Select the reason and schedule where and when to return the product
  3. Print the label or use the Digital Parcel Label in QR format
  4. Receive updates on the return status

Turn returns into a growth opportunity and earn your customers’ trust

Fill out the form to receive more information about the Return My Parcel solution and give a boost to your customer experience.