What happens if there's a delivery but I'm not home?

The courier will leave a coupon with the details of the shipment, in the mailbox, and on the next business day he will make a new delivery attempt. If the sender has communicated his/her data, you will receive an e-mail or an SMS with the details of the new delivery. If you cannot be at home that day, enter the BRTcode in the "Where is my shipment" box on the home page and change the address (if you are authorised by the sender), the delivery date, choose a BRT-fermopoint or the branch pick-up.