My goods have been lost or damaged. What should I do?

If you are the sender of the shipment, in order to request the opening of an insurance case, you must fill in the Damage form in your customer area. Please remember to provide all requested data and attach photographic evidence in case of damage.

If you are the recipient of the shipment and you have paid the transport costs to the courier or at the branch at the time of pick-up, you must fill in the form in this link. Please remember to provide all requested data and attach photographic evidence in case of damage.

If you are the recipient of the shipment and have not paid the transport costs to the carrier or at the branch at the time of pick-up, please directly contact your sender to let him know.

If you purchased a shipment online and are the sender of the shipment, you can submit a report using this form. The report in case of damage can only be sent by the sender. In the case of international shipments, it is advisable to add to the report the following data: packaging information (such as outer and inner material, dimensions, adhesive tape, label, any logos) content information (such as product description, brand, colour, quantity), photograph, value of goods in euro.